PCA SCHOOL FAQ

  1. Where are you located?

    The school building is located at 1047 Shady Ave., right off of 5th Avenue. If you are familiar with our gallery building (the big yellow one on the corner of 5th and Shady), we are right behind that building. The school building is a Tudor style mansion with orange trim.

     

  2. What's your parking situation?

    We have a metered lot around our building that is monitored by the city of Pittsburgh.

     

  3. Can I transfer to another class?

    Yes, but there is a $15 fee applied to all transfers. No transfers will be accepted once the second class begins. Transfers may only be made within the same term. A transfer may be made by calling the Registration Office.

     

  4. Can I register for a class that's already started?

    Students may register late for any class in which space is available. However, fees will not be prorated.

     

  5. How do your waiting lists work?

    Waiting lists are maintained for full classes. Students must request that their names be placed on a waiting list and will be contacted if space becomes available.

     

  6. What is your refund policy?

    Occasionally classes are cancelled due to low enrollment. In such cases, the Registration Office will notify you approximately 3 days before the class begins and the full class fee will be refunded by check or credit card, depending on your original payment method. No cash refunds are available. Students may withdraw from classes by calling the Registration Office. A $25 charge applies to all withdrawals, regardless of when the withdrawal occurs. If the withdrawal occurs after the first class has met, you will also be charged for that session regardless of your attendence. No refunds will be made once the second class begins and under no circumstances will tuition be transferred to another term. Membership fees and family workshop fees are non-refundable. No camps or one-day workshops will be refunded with less than one week's notice.

     

  7. What happens when a class is cancelled?

    Occasionally, classes are cancelled due to insufficient enrollment. In such cases, the Registration Office will notify you approximately 72 hours before the class begins and the full class fee will be refunded, either by check or credit card, depending on your form of registration.

     

  8. What happens when a class is cancelled due to weather?

    We try to avoid canceling classes due to poor weather conditions whenever possible. In the event that a class is cancelled, we will email all students, post a notice on our Facebook page and change the greeting of our outgoing voicemail at least 2 hours prior to class. Whenever possible we call students to notify them of a closing, but that is not always possible due to the large number of students we serve.

     

  9. May students use the studios outside of class time?

    Ceramics and clay students may use the studio on Monday nights from 6-9pm for the duration of the class. If your class is scheduled on Monday nights, you may use the studio on Thursday nights, 6-9 pm. There is no open studio time for students in other disciplines.